Conflict resolution is the art and science of finding creative ways away from the pain and distress caused by differences arising from insults, criticism or complaining.
Conflict persists where at least one person involved perceives a threat to their well being and survival. Typically, people's responses to conflict are based on their perception of the situation, and not necessarily on an objective review of the facts. Whilst conflict is often draining of energy, destructive to relationships and damaging to the earth, it can also offer opportunities for growth.
There are many creative approaches being developed which enable people to reap the benefits arising from conflict (such as ultimately bringing deeper understanding of another point of view) and to reach conclusions in which all parties feel heard and included. These include non-violent communication, mediation, and negotiation.